Ordering and Deliveries Information

Read what we’re doing regarding health and safety and meat deliveries as part of our commitment to our customers during the COVID-19 pandemic.

How soon can I receive my order?

Orders received by 3pm will be delivered the following day (Monday to Friday) or on any day (Monday through Friday) nominated by you. Deliveries to some areas out of Wellington including Petone, Lower Hutt, Upper Hutt and Porirua north can take up to 2 days to time with couriers to these areas.

How are my products kept fresh during delivery?

Your products will be chilled during transportation. We deliver in Wellington and Wellington suburbs in our refrigerated trucks. Deliveries outside Wellington and to some suburbs in Wellington go either by courier, packed in a chill box with ice packs, or via a chilled freight company.

What if I’m not happy with a product?

If you’re not satisfied with a product you’ve ordered from us, we can sort this out for you. Get in touch with us straight away. See our policy on returns and refunds.

Where do you deliver?

Meat Direct delivers throughout Wellington and the lower North Island. As our products are delivered fresh, we prefer not to leave deliveries at the door unless specifically instructed by you.

Overseas deliveries

We can package orders for customers taking their products overseas. Enquire with us about this service. You will be responsible for ensuring you are able to take meat products into the particular country.

What are your delivery charges?

Packaging and delivery costs to residential and business addresses are:

  • Wellington City and suburbs – $7.50
  • Petone, Porirua CBD, Lower Hutt, Eastbourne, Upper Hutt (up to 18kg) – $12
  • Whitby, Wainuiomata (up to 18kg) – $13.50
  • Kapiti Coast, Wairarapa (up to 18kg) – $18
  • Otaki, Levin, Palmerston North (up to 18kg) – $20
  • New Plymouth, Taupo, Hawkes Bay (up to 18 kg) – $30

Orders that weigh more than the weights detailed may attract a higher freight cost than listed above and you will be contacted about this for additional payment prior to your order being processed.

More information:

Read our vouchers and coupons policy.